Especially now – given the critical nature of our economic climate – you must understand these four concepts and apply them to your business:
- Responsiveness – You must be able to respond quickly and in a totally customer-satisfying way to customer needs, wants, issues, concerns and problems. How – Ask them; do customer sat. surveys.
- Flexibility – You must be able to quickly and in a non-disruptive manner respond to changing customer, industry and market needs, wants, tastes, preferences and values. How – Continuously note and keep tract of changes as they occur; look for them. Then determine what you will do.
- Creativity – You must bring new thinking to the problems, issues, and decisions you face. You must look at things in new ways. How – Define problems and decisions as a group to come up with solutions.
- Innovation – Innovation springs from creativity. Innovation is a new idea that is implemented that results in an improvement, gain, or a profit. By it you ADD CUSTOMER VALUE to your products and services. How – Continually ask yourself, your associates and your customers what would improve what you have to offer.
Each and every day you need to be thinking about these concepts, taking notes, deciding what to do, and applying them in and to your business!! You can be successful even now if you do.
Dick McCormick www.BizSuccessWithLess.com
Check out: www.PeakPlanningSpecialist.com
Tags: Creativity, Innovation
